In 2016 Ogilvy & Mather South Africa approached us as they were looking for a more mature business system, to replace their legacy system.

The challenge

Ogilvy & Mather’s previous system did not support their 1200 people across 14 separate companies working on the same projects. This meant that they had to create multiple projects and billing across company structures was an admin nightmare. Information got lost and time was wasted. Collaboration was usually done through emails and resource management was done in Excel. Ogilvy & Mather needed transparency and a mature business system that was tailored to support their processes. After a thorough research for systems and numerous demo’s with various software companies, Ogilvy decided to invite us to Cape Town in December 2016. Through a week of demos and socializing with the Ogilvy & Mather stakeholders and project sponsors, Ogilvy & Mather were convinced that they’ve found what they were looking for… with WorkBook.

The result

Ogilvy & Mather acknowledged that through time their staff had grown operational habits with the previous system, so the install was kicked off by a Business Process Mapping (BPM) project in early 2017. The BPM served the purpose of reviewing current processes and how they could improve – and be aligned with WorkBook as a system. The BPM helped Ogilvy & Mather to improve their workflows and as a result, be more profitable.

“We’ve looked around the world for a smart administrative solution. Something that can give us better ability to resource the business, better workflow systems, and we found that in WorkBook.”

Rob Hill
Chief Operating Officer

In conclusion, by installing WorkBook, Ogilvy & Mather have achieved:

  • Streamlining of project management and administrative processes
  • Collaboration across their business and less admin time
  • Optimization of resource management
  • Real-time information accessibility
  • Scalable, industry-specific solution to support their growth

Ogilvy & Mather went live with WorkBook in September 2017. As a part of their change management, Ogilvy & Mather ran an internal WorkBook campaign, that included large posters, news bulletins, extensive process documentation and finally the video below.